Privacy Policy

The following Privacy Policy will help you to understand how Urban Apartments & Hotels and encompassing partner organisations within the 1834 network as listed on www.1834hotels.com.au, and at the bottom of this Privacy Policy, collect and use your personal information.

Use of your Personal Information

We may use your Personal Information for the following purposes:

  • To manage your reservation and booking.
  • To manage your stay at our hotels.
  • To improve our services including to better understand your needs and requests and to tailor our products and services to better suit your desires.
  • To send you emails, newsletters, promotions and marketing material about offers at our partner organisations or to contact you by telephone.
  • To secure and improve your use of our services.
  • To comply with any obligations imposed on us by law.

Collection of Personal Information

We may collect information from you which is:

  • General information: this is information which is anonymous data that we use to analyse trends for general use and to help us understand the needs of our customers so that we can improve the quality of your stay with us. General information includes the number of room nights booked and used, where guests are from, room rates, age, gender, purpose of travel and whether the booking is made by telephone, through a booking agency or through our website and services used by guests during their stay our hotel/s.
  • Personal information: Personal Information is any information that personally identifies you such as your name, age and date of birth, home address, contact telephone numbers and email address, your driver’s licence and passport, your credit card details, your company name if the travel is for business purposes, your car registration number and how the account will be settled. We may obtain from you whether you have any dietary requirements, room preferences, disabilities or other lifestyle information. While staying with us, we may record the number of times you have stayed, telephone numbers dialled, movies watched, room service ordered, third party bookings which we arrange at your request such as tours and other information you supply to us. Personal information may be collected from you if you make an enquiry by telephone, email, via our websites, when you make a reservation or at the time of check in or check out or as a result of your dealings with us during your stay at our hotel/s. Personal information may be collected from a partner organisation, booking agency, a tour operator or an internet reservation system to whom you have provided your Personal Information to make a booking at our hotel/s. Personal information may also be collected from you if you enter a competition run by us, if you reply to a survey conducted by us, in communications with us or our staff, before, during or after your stay or if you attend an event, function or conference at our hotels. Mercure Kangaroo Island Lodge uses social media to communicate with guests and the public at large. Any information which you disclose to Mercure Kangaroo Island Lodge through social media may be collected by Mercure Kangaroo Island Lodge. Mercure Kangaroo Island Lodge Wagga monitors public areas of our hotels by close circuit television and may collect information about you as a result. We may also collect Personal Information from you if the law requires us to collect that information.

Data Collection

In order to provide you with our services, we keep track of how you interact with links. This includes links in emails we send you and links that appear on our website. The following information is logged for statistical purposes when you look at our website;

  • server address / IP address
  • the date and time of your visit to our site
  • the pages you accessed
  • your top-level domain name
  • the documents you downloaded
  • the previous website you have visited
  • the type of browser you are using to access our website
  • if you have visited our website before
  • the type of device you are using
  • location data

Links to other websites

Our website and social media content may contain links to third-party websites. Please ensure you read the Privacy Policy relevant to any website you visit as we are not responsible for their privacy practices or content.

Sensitive Information

Sensitive information is information about your origin, beliefs, membership, sexual preferences or health. In ordinary circumstances, Mercure Kangaroo Island Lodge does not collect sensitive information other than information that identifies any memberships that you have.

Mercure Kangaroo Island Lodge will not collect sensitive information from you without your consent. If we collect sensitive information from you, we will disclose to you the reason for seeking it.

Sharing and Dealing with your Personal Information

If you provide Personal Information to us we will only use or disclose that information for the purposes of our business unless:

  • You consent to the use or disclosure of your Personal Information; or
  • You would reasonably expect that we will use or disclose your Personal Information for that purpose as, for example, making a booking on your behalf with an external service provider; or
  • As otherwise required by law or permitted by the Australian Privacy Principles.

1834 Hotels has a number of partner organizations. Those organizations are listed on our website at the bottom of this Privacy Policy. Your Personal Information may be provided to them solely for the purposes described above.

You can object to us using your Personal Information as described in this Policy. However, if you do, Mercure Kangaroo Island Lodge may not be able to provide you with the service requested or only on conditions such as, for example, requiring a cash deposit or bond if you do not wish to provide your credit card details to our hotel/s.

You may request that you do not receive direct marketing communications from us. If you make a request, we will respond to that request as soon as reasonably practicable.

You may request that your Personal Information is not provided to our partner organisations.

Mercure Kangaroo Island Lodge does not disclose Personal Information to overseas recipients except to booking agencies which you have used to make a booking with our hotels and which require information to confirm or manage your booking with our hotels. In those circumstances, Mercure Kangaroo Island Lodge will notify the booking agency of Mercure Kangaroo Island Lodge’s privacy policy and seek an undertaking from that booking agency that it will comply with Mercure Kangaroo Island Lodge’s policy. The personal information which is provided by Mercure Kangaroo Island Lodge to a booking agency is limited to the information required for that purpose of managing your booking.

Cookies

This website uses Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses cookies placed on your computer to help the website analyse how users use the site. A cookie is a small data file that may be placed on the computer of a web user (usually in the browser software folder) the first time a computer visits a web site which operates cookies. Cookies are necessary to facilitate online transactions and ensure security. If you do not wish to receive any cookies you may set your browser to refuse cookies. This may mean you will not be able to take full advantage of our hotel/s services. Mercure Kangaroo Island Lodge does not use cookies to keep personal profiles of its customers’ use of the Mercure Kangaroo Island Lodge websites, only to determine the current server to which you are connected on. If your browser is set to refuse cookies, you may not be able to connect to Mercure Kangaroo Island Lodge’s websites.

Targeted advertisements

Based on your activities on our website, targeted adverts and internet-based offers in the form of varying display banners may be presented to you whilst browsing. Our partner organisations may also use cookies to gather information based on your browsing interests and activities to provide you with advertising.

Protection of your Personal Information

We are committed to take reasonable precautions to protect the security of your Personal Information. This includes limiting access to our computer systems by use of passwords and other security devices and to prevent unauthorized access, modification, use or disclosure and backup systems to prevent accidental or malicious loss of data or information.

We will take such steps as are reasonable to destroy any Personal Information that we have about you if there is no longer any need for us to keep that information.

How you can access, correct or delete your Personal Information

We will take reasonable steps to ensure that any information which we hold about you and use is accurate, up to date, complete and relevant. Please keep in mind if you make a request to delete your Personal Information and that Personal Information is necessary for our services you wish to purchase, the request will be honoured unless it is a requirement for legitimate business purposes or legal and contractual record keeping purposes.

We will provide you with access to any Personal Information that we hold about you without charge.

Access can be obtained by emailing [email protected] or writing to 1834 Hotels, PO Box 3034, Norwood, South Australia 5067.

Anonymity and Pseudonymity

If you wish to stay in our hotels on an anonymous basis, we may be able to accommodate your request but we cannot guarantee it. You will not be able to make a booking in advance.

At the time of check in, if you do not wish to provide credit card details, you must pay for the cost of your stay in full in advance and you will be required to pay in cash a bond on account of services or facilities that are provided to you during your stay at our hotel/s. The cash bond will be refunded to you on your departure provided that your room is left in good order and you have paid for all services supplied by our hotels and there are no other outstanding liabilities such as mini bar.

Age Restrictions

We do not knowingly collect personal information from or target individuals under the age of 18. If you are a parent or legal guardian and know of or have reason to believe your children under the age of 18 have provided us with personal information without your permission, please contact us.

Availability of Mercure Kangaroo Island Lodge Privacy Policy

Mercure Kangaroo Island Lodge’s Privacy Policy is available on its website. Alternatively, you can obtain a copy of this by making a written request to Mercure Kangaroo Island Lodge.

Contact us regarding our Privacy Policy

Questions or comments regarding our Privacy Policy should be directed in the first instance to the Marketing Manager as follows:

Marketing Manager, Email [email protected]
Write to: 1834 Hotels, PO Box 3034, Norwood, South Australia 5067.

If you have a complaint

If you feel that Mercure Kangaroo Island Lodge has not treated your Personal Information in accordance with our Privacy Policy or in accordance with the Australian Privacy Principles, we invite you to contact us by directing your complaint to the Marketing Manager at the above address.

Updates to this Privacy Policy

By using our website, you agree to this Privacy Policy. Stated at the end of this Privacy Policy is the last date it was updated. We reserve the right to modify this Privacy Policy at any time. We encourage you to check our website regularly for any updates to this Privacy Policy.

Australian Privacy Principles

If you are interested in obtaining further information about the Australian Privacy Principles, you can visit the Australian Government website at www.comlaw.gov.au

The following are the partner organisations (our hotels) with the 1834 network:

1834 Hospitality
Adabco Boutique Hotel
Adelaide Meridien Hotel and Apartments
Adelaide Royal Coach
Aurora Alice Springs
Barossa Weintal Hotel
Berri Hotel
Big River Golf and Country Club
Book on the net
Byron Bay Hotel & Apartments
Clare Country Club
Guestfolio
Hunter Gateway Motel
ibis Styles Albany Hotel
ibis Styles Port Macquarie
John Pirie Motor Inn
MailChimp
Mannum Motel
Mantra Pavilion Hotel Wagga Wagga
Mantra Wollongong
Mayfair Hotel
McCracken Country Club
Parklands Resort & Conference Centre
Opera Property Management System
Ozone Hotel
RMS – the hospitality cloud
Room Key
Sanno Marracoonda Perth Airport Hotel
Siteminder
Simple Booking
Sunseeker Holidays
SA Weekend Escapes
Travel Auctions
Travel Click
Urban Apartments & Hotels
Wyndhamere Motel

last updated 4 December 2019