Frequently Asked Questions

Is the online booking procedure secure?

Yes, our site uses SSL encryption to ensure that all bookings and personal information are fully secure.

How can I cancel a booking?

To cancel a booking, please contact our team directly, and we will assist with your request.

When is payment for accommodation required?

Payment is typically made at check-in if it hasn’t been prepaid. Any outstanding balances, such as restaurant charges, are paid upon check-out. A pre-authorization hold may be requested at check-in to cover incidentals, subject to the terms of your booking.

What is the cost of parking?

Onsite parking is complimentary but limited. An alternate nearby carpark is also available free of charge.

Find out more here

Can I request a late checkout?

Yes, you may request a late checkout during your stay. We will do our best to accommodate your request based on availability.

Can I store my luggage?

Yes, we offer free luggage storage at reception before check-in or after check-out.

Can I request a cot or a high chair?

Absolutely! Contact us or call ahead, and we will arrange it for you. Extra fees may apply, and availability is subject to demand.

What is the check-out time?

Check-out time is 10:00 am. Late checkout requests can be made upon arrival, and we’ll try to accommodate based on availability.

What is the check-in time?

Check-in starts from 2:00 pm. If you arrive earlier, we’ll do our best to prepare your room as quickly as possible.

Why should I book direct with the hotel?

We offer the best rates on our official website.

Direct bookings receive priority for special requests.

Your personal information is secure and managed exclusively by us, ensuring a smooth reservation experience.

Restaurant Information

Our à la carte menu is available during the following times:

  •  Breakfast: 7:00 am – 10:00 am (daily)
  • Lunch: 12:00 pm – 2:00 pm (Monday-Saturday)
  • Dinner: 5:00 pm – 8:00 pm (daily) Takeaway options are also available. (Times subject to change)
Rollaway Beds

Premium King Single Rollaway Beds are available for an additional $50 per night, subject to availability.

Room Servicing

Room servicing is available on request. No service is provided on Sundays, and linen changes occur after every 4th night of stay.

Car Parking

Complimentary parking is available for all guests. Please use the ‘drop-off zone’ for convenient check-in/check-out, and our team will direct you to available parking.